Ref Insight Privacy Policy

Last Updated: July 1, 2026

Privacy Policy

Ref Insight, LLC (hereafter referred to as “we”, “us”, “our”, “Company” or “Ref Insight”) respects your personal information. This Privacy Policy describes our data collection, use, and disclosure practices through our website, www.refinsight.com, or any of our related websites, software, services, mobile application, or platform that link to this Privacy Policy (collectively, the Site or Services).

Please read this Privacy Policy carefully to understand our policies and practices regarding your information. By using our Site, you acknowledge that you have read and understood this Privacy Policy and you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to these policies and practices, please do not use our Site.

Capitalized Terms not otherwise defined in our Privacy Policy have the meaning ascribed to them in our Terms of Service.

This Privacy Policy may change from time to time as described below. Your continued use of the Site after we make changes to this Privacy Policy is deemed to be acceptance of those changes, so please check this page regularly for updates.

Information We Collect

We may collect a variety of personal information from or about you or your devices when you interact with our Services. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

The types and categories of information we may collect include:

Contact and demographic information, including name, address, phone number, email address, date of birth, race, ethnicity, gender, profile photograph (except for minors), and other contact or demographic information you provide to us. In the case of minors, we also collect the minor’s parent/legal guardian’s name and email address.
Account information, including username, availability, schedule, conflicts, and preferences.
Tax and payment information, such as social security number and banking information, as described below.
Location information, including general geographic location such as country, state or province, or city.
Device information, including your IP address, device identifiers, operating system and version, hardware identifiers, browser type and settings, and other device information.
Content and information you elect to provide through the Services or emails, or other communications.

We may also collect:

Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Services feature.
Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

Please keep in mind that if you directly disclose information, including personal information, through Ref Insight’s public message boards, this information may be collected and used by others.

Tax Information

You may choose to provide your Social Security Number (SSN) to streamline year-end 1099 tax reporting for our Payor clients. If provided, this information is encrypted when stored using industry-standard encryption protocols and only shared with Payors who have paid you, solely for tax compliance purposes. When shared with Payors, we use secure, password-protected file transfers with time-limited access. SSN information is not shared with our payment processors. If you choose not to provide your SSN, Payors will need to collect it directly from you for tax reporting if required.

Payment Information

If you choose to be paid through Ref Insight Pay, you may provide your banking information (routing number, account number, and account type). The system will prompt you for this information when a Payor who uses Ref Insight Pay needs to pay you, though you may also enter it preemptively during account setup. This information is encrypted when stored using industry-standard encryption protocols and securely transmitted to our payment processor (Routable) via encrypted API connections to create payment methods for receiving payments from Payors. Each Payor only has access to the payment information for officials they actually pay through their segregated workspace. Banking information is not required unless you wish to receive electronic payments through Ref Insight Pay. Payors who use other payment methods (cash, check, or their own payment systems) will not trigger these prompts.

How We Collect Your Information

You Provide Information to Us

We collect information about you when you contact us or interact with our Services, such as when you email us, submit a contact form online, or create, upload, or post content to the Services.

Automatically Through Our Services

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal information. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies including details of your interactions with our Services, such as traffic data, location data, logs, and other communication data, and which resources and Services features that you access and use.

Using automatic collection technologies helps us to improve our Services and to deliver a better and more personalized experience.

The technologies we use for this automatic data collection may include:

Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies through the consent management platform available on our Website, or by activating the appropriate setting on your browser or device. However, if you disable cookies or select the setting on your browser, you may be unable to access certain features of the Services. The Website uses “session” cookies, which last for the duration of your session on our Website. These session cookies are essential to provide you with Services available through the website and enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these session cookies, the Services that you have asked for cannot be provided, and we only use these cookies to provide you with those Services.
Third-Party Use of Cookies. Some parts of the Services are served by third parties, which may include advertisers, ad networks and servers, content providers, application providers, and online forms and data-collection tools. For example, our Services may embed videos from YouTube, a service provided by Google LLC. These third parties may use cookies to collect information about you when you use these parts of our Services. They may associate the information collected with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites or other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control how these third-party tracking technologies operate or how they may use the collected data. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Web Beacons. Some parts of the Services may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those parts or for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

We may use multiple web analytics tools provided by service partners, including but not limited to, Google Analytics, to collect information about how you interact with our Site, including what pages you visit, what site you visited prior to visiting our Site, how much time you spend on each page, what operating system and web browser you use and network and IP information.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site and Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our Site. Each cookie cannot be used by anyone other than the service provider (example: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by utilizing settings in your browser or third-party tools. You can opt-out of making your activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

How We Use Your Personal Information

We may use information that we collect about you or that you provide to us, including any personal information, to:

Provide you with the Services and any contents, features, information, products, or services that we make available through the Services.
Provide customer support or communicate with you.
Improve our Services, including by analyzing your information and creating aggregated data derived from your information to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features and how users interact with them.
Promote our Services, business, and offerings and those of our partners and affiliates through marketing and advertising communications. If you do not wish for us to use your information to promote our own or third parties’ products or services, you can opt out by unsubscribing to any email sent by us to you.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
Notify you when Services updates are available and about changes to any products or services we offer or provide.
In any other way we may describe when you provide the information.
Fulfill any other purpose for which you provide it.
For any other purpose with your consent.

How We Disclose Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To partners and other third parties in connection with products or services related to our Services, such as FairWhistle (described below).
To parties and networks that provide online tracking technologies that we use to conduct internal analytics relative to the use of the Services and as described above.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our website Terms of Use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, or others.

FairWhistle

We may also disclose certain of your personal information (e.g. name, email address, minor status (yes/no), parent name and email address, User ID, and USSF ID) with our trusted business partner FairWhistle, Inc. (https://www.fairwhistle.com/) in order to provide you with related services, including post-game evaluations. Our disclosure of this information to FairWhistle may be considered a “sale” or “sharing” of your information as those terms are defined under applicable U.S. privacy laws. If you have questions or would like to opt out of such disclosures, you may contact us using the email or phone number listed in the “Contact Us” section below, or by opting out of such disclosure in your online user profile.

SMS Terms & Conditions

By providing your mobile phone number to Ref Insight, you consent to receive SMS messages from Ref Insight LLC related to customer support, account notifications, service updates, and demo scheduling. Message frequency may vary depending on your account activity and our business needs. Standard message and data rates may apply as determined by your mobile carrier.

You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at support@refinsight.com or (541) 622-0070. Your mobile phone number will be handled in accordance with this Privacy Policy.

We do not sell, rent, lease, or share mobile information with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use reasonable organizational, technical, and administrative measures to protect your mobile phone number and SMS preferences under our control, consistent with our general data protection practices described elsewhere in this Privacy Policy.

How We Protect Your Information

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal information from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal information transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal information is at your own risk.

Access From Outside the U.S.

If you are interacting with our Services from a location outside of the United States, please be aware that your connection will be through and to servers located in the United States. By your use of the Services, you acknowledge that any information we collect will be processed, stored, and transferred in and to the United States or other jurisdictions, which may have different privacy laws that may or may not be as comprehensive as your local law.

How We Retain Your Information

We keep the categories of personal information described in this Privacy Policy for as long as reasonably necessary to fulfill the purposes described or for as long as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal information.

Links to Other Websites

Our Services may contain links to other websites that are not governed by this Privacy Policy since they are managed by third parties. When you click on one of these links, you may be directed to another website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policy as their practices may differ from ours.

Children Under Thirteen

Ref Insight collects personal information from children under the age of thirteen with verifiable parental consent. Please review our Children’s Privacy Notice Addendum, below, for additional information regarding our collection, use, and disclosure of personal information from minors.

Your Rights

Depending on your state or country of residence, you may have certain rights related to your personal information, including:

Access and Data Portability. You may confirm whether we process your personal information and request a copy of the personal information we process. To the extent feasible and required by law, information will be provided in a portable format.
Correct. You may request that we correct inaccuracies in your personal information that we maintain, taking into account the nature of the information and processing purpose.
Delete. You may request that we delete personal information about you that we maintain, subject to certain exception under applicable law.
Opt Out of Using Personal Information for Targeted Advertising, Profiling, and Sales. If applicable, you may request that we do not use your personal information for these purposes.

Important: The exact existence and scope of these rights vary by jurisdiction. There are also several exceptions where we may not have an obligation to fulfill your request. We will not discriminate against you in response to any privacy requests you make.

In order to ensure that a request is genuine, we may need to take steps to verify your identity or the identity of an agent making a request on your behalf.

To exercise any of these rights, you may contact us using the email or phone number listed in the “Contact Us” section below, or by opting out of such disclosure in your online user profile.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving communication of certain information. If you have questions or would like to opt out of such communication, you may contact us using the email or phone number listed in the “Contact Us” section below, or by opting out of such disclosure in your online user profile.

While some browsers include a “Do Not Track” (DNT) setting, our Services do not currently respond to browser DNT signals.

You may also interact with our Services using a universal opt-out mechanism, such as the Global Privacy Control, which allows users to send a signal that will communicate the user’s request to opt-out of the sale or sharing of their personal information at the browser level. If we detect and recognize such a signal from your device or browser, we will honor it.

Changes to this Privacy Policy

Ref Insight may occasionally update this Privacy Policy. The date the Privacy Policy was last updated is identified as the “Last Updated” date appearing at the top of this Privacy Policy. Ref Insight encourages you to regularly review this page to see the current Privacy Policy and any changes made to it.

Contact Information

Ref Insight welcomes your questions or comments regarding this Privacy Policy. If you have any questions or comments, please contact Ref Insight at:

Ref Insight LLC
30 North Gould Street, Suite N
Sheridan, WY 82801
Email Address: admin@RefInsight.com
Telephone number: (541) 622-0070

Children’s Privacy Notice Addendum

This Addendum supplements the Ref Insight Privacy Policy (the “Privacy Policy”) and applies specifically to the collection, use, and disclosure of personal information from children under the age of thirteen (“children” or “child”) through Ref Insight’s website, related websites, software, services, mobile application, and platform (collectively, the “Site” or “Services”). The Children’s Online Privacy Protection Act of 1998 and its rules (collectively, “COPPA”) require us to inform parents and legal guardians (“parents”) about our practices for collecting, using, and disclosing personal information from children and to obtain verifiable consent from a child’s parent for certain collection, use, and disclosure of the child’s personal information.

In the event of any conflict between the terms of this Addendum and the Privacy Policy with respect to the processing of personal information of children, this Addendum shall control.

Purpose of This Addendum

Ref Insight, LLC (“we,” “us,” “our,” “Company,” or “Ref Insight”) provides an online platform that facilitates the assignment and management of sports officials, including minors who serve as on-field officials for specific sporting events. Because our Services may involve the collection of personal information from children under thirteen, this Addendum notifies parents of the following:

The types of personal information we may collect from children.
How we use the personal information we collect from children.
Our practices for disclosing children’s personal information, including specific categories of third-party recipients.
Our practices for notifying and obtaining parents’ verifiable consent when we collect personal information from children, including how a parent may revoke consent.
All operators that collect or maintain personal information from children through the Services.

Information We Collect from Children

Children can access certain parts of the Site and use many of its features without providing us with personal information. However, because our Services facilitate the assignment of children as on-field sports officials, certain features require us to collect personal information from or about children.

Information We Collect Directly

To register a child with the Site, we may collect the following information directly from the child or the child’s parent:

Contact and demographic information, including name, address, phone number, email address, date of birth, race, ethnicity, gender, and other contact or demographic information you provide to us.
Parent or legal guardian contact information, including name and email address.
Account information, including username, availability, schedule, conflicts, and preferences.
Tax and payment information, such as social security number and banking information, as described in this policy.
Location information, including general geographic location such as country, state or province, or city.
Device information, including your IP address, device identifiers, operating system and version, hardware identifiers, browser type and settings, and other device information.
Content and information you elect to provide through the Services or emails, or other communications.

We only collect as much information about a child as is reasonably necessary for the child to participate in the Services, and we do not condition their participation on the disclosure of more personal information than is reasonably necessary. A parent or guardian email address must be stored within the child’s Ref Insight profile, and all electronic communications will be copied to that parent or guardian email address.

We may request additional optional information from the child or the child’s parent, and we will specify whether information is required or optional when we request it.

Note Regarding Tax Information. Ref Insight permits users to provide their Social Security Number (“SSN”) to streamline year-end 1099 tax reporting for Payor clients. To the extent any such tax-related personal information is collected from a child, it will be collected only with verifiable parental consent, encrypted using industry-standard encryption protocols, and used solely for tax compliance purposes.

Automatic Information Collection

We use automatic data collection technologies to collect certain information from all users, including children, when they access and navigate through the Site. The information we collect through these technologies may include:

Usage details, IP addresses, operating system, and browser type.
Information collected through cookies, web beacons, and other tracking technologies, including details of interactions with the Site such as traffic data, location data, logs, and other communication data.
Technical information about the child’s internet connection and usage details about interactions with the Services, such as clickstream information, page response times, and page interaction information.
Session cookies that are essential to provide the Services, authenticate users, and prevent fraudulent use of user accounts.

We use persistent identifiers only to support the internal operations of the Site, and we take reasonable steps to ensure that persistent identifiers are not used or disclosed to contact a child individually, to create a profile of the child, or for any other purpose except as permitted under COPPA to provide support for the internal operations of the Site.

For additional information about our automatic information collection practices, including how you can opt out of certain information collection, see the “Information We Collect” and “How We Collect Your Information,” sections of the Privacy Policy.

How We Use Your Child’s Information

In addition to the uses described under “How We Use Your Personal Information,” above, we may use the personal information we collect from your child to:

Register your child with the Site and provide access to the Services, including assigning the child as an on-field official for sporting events.
Communicate with the child and the child’s parent or guardian about activities, features, or updates related to the Services.
Provide customer support.
Track the

Privacy Policy July 2026